Shipping & Delivery
When will my order be processed?
All orders are handled and shipped out from our warehouses overseas. Please allow extra time for your order to be processed during holidays and sale seasons.
We process orders between Monday and Friday. Orders will be processed within 3-7 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Once you place your order, please allow 3-7 business days to process your orders. After that, it will take 12 - 25 business days for delivery in the United States, and anywhere from 2-4 weeks for our international customers (depending on location).
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
If your tracking information states that your package was delivered and you have not received it. You must address this issue with your postal service. Glowly.co does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered.
Just a reminder that shipping and handling may take 2-4 weeks due to high demand. After your payment is authorized and verified, it can still take 3-7 days to process your order. This is just an estimate and doesn't include weekends or holidays.
If you have any concerns whatsoever please feel free to use the Contact Us page. Cheers!